Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or reprint.  However, this only applies to damaged products or manufacturing errors.  R.J. Furness uses print-on-demand companies, which means that all products are unique and produced only once ordered. This also means that returns, exchanges, refunds or reprints are not supported if a customer ordered the wrong size, colour, or simply changed their mind.

To be eligible for a refund or reprint, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start this process, you can contact us at orgopress@gmail.com. Please note that returns will not need to be sent. 

You can always contact us for any questions at orgopress@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, print-on-demand or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Not required, but photographic evidence of damaged products or manufacturing errors must be provided at a customer's earliest opportunity, up to a maximum of 30 days after receipt of the product.  These photographs can be sent to orgopress@gmail.com.